Frequently Asked Questions

Everything you need to know about your equestrian gear and orders.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking link and number to monitor your delivery's progress.

What is your return policy for riding boots?

We offer a 28-day return policy. Boots must be returned in their original packaging, unworn, and in a clean condition to qualify for a full refund.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery times are calculated at checkout based on your location and order weight.

How do I know which size rug my horse needs?

To find the correct size, measure your horse from the center of the chest to the furthest point of the hindquarters. We provide a detailed size guide on every product page.

Can I change or cancel my order after it has been placed?

We aim to process orders quickly, but if you contact our customer service team immediately, we will do our best to accommodate changes before dispatch.

Are your safety helmets up to current competition standards?

All riding hats and body protectors sold at Naylors meet the latest safety standards (such as PAS 015 or VG1). Please check the specific product description for individual safety ratings.