Returns & Exchanges

At Naylors Equestrian, we want you and your horse to be completely satisfied with your purchase, which is why we offer a straightforward 28-day return policy for all unused items in their original packaging.

1

Initiate Your Return

Visit our online returns portal to enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Ensure all items are clean, unused, and in their original packaging with tags attached; please note that horse rugs must be free of hair and dirt.

3

Label and Post

Print your generated return label and drop the package off at your nearest authorized courier point or local post office.

4

Refund Processing

Once our equestrian experts inspect the returned goods, we will process your refund or exchange within 5 to 7 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing